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Out Of Hours Burns Support Service

Procedure:

1. Please phone 01793 575 041. Regen Medical staff will answer, take your order and commence Out of Hours Support.

NOTE: Regen Medical is part of the Joint Operations Family, so your out of hours call may be answered by the Joint Operations Family Customer Service Team

2. Please ensure you provide the following information:

  • Product name/s
  • Product code/s
  • Quantities required
  • Packaging requirements (such as using multiple boxes)
  • Ship to address
  • Contact name and phone number
  • Purchase order number (if known)

3. Regen Medical will advise when orders have been dispatched and their estimated delivery time. Further updates will be provided should delays occur en route.

Please do not hesitate to contact Regen Medical if you have any questions about this service or if we can help in any other way.

Call: +44 (0) 1793 575 050
Fax: +44 (0) 1793 575 040
Email: customerservice@regenmedical.co.uk

TimeframeDispatched by / when
Monday – Thursday: 17:30 – 08:30
Dispatched by the next 10am for same day delivery
Friday 17:30 to Saturday 12:00
Dispatched on Saturday
Saturday 12:00 to Sunday 12:00
Dispatched on Sunday
Sunday 12:00 to Monday 08:30
Dispatched by the next 10am for same day delivery
Public holidays in the UK
Dispatched by the next 10am for same day delivery

Charges

In addition to normal charges for Allograft, the cost of a dedicated same-day courier and an Out of Hours Support charge will be applied to orders placed outside of standard business hours.

ServiceCharge
Out of hours support
£200
Courier charges
Dependant on distance and timeframe

For any information you require

More information

Company

REGEN MEDICAL Ltd
Unit 11 Interface Business Park
Bincknoll Lane
Royal Wootton Bassett
Wiltshire
SN4 8SY

Part of the Joint Operations family

Company no. 11180724
VAT no. GB 329567956

Contact

OFFICE HOURS:

Mon - Fri 08:30 to 17:30
Tel. 01793 575 050

Email: 
customerservice@regenmedical.co.uk

OUT OF HOURS BURNS SUPPORT:

Tel. 01793 575 041

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